Frequently asked questions
Give your customers more details about your online store
How can I contact you?
During business hours, you can chat with us using the icon at the bottom right corner of our website or call us at 1-844-486-6766 (1-844-4-TOMSON). Alternatively, you can email us at HELP@RONTOMSON.COM, and we will respond within one business day.
How can I start a return?
Easy! please go to https://rontomson.loopreturns.com/
Track my order
To see your order status, please log in to your account, for further help please email us at help@rontomson.com
What are your shipping details?
- We offer free shipping on worldwide orders of $200 and up. - We ship orders within 1-2 business days.
- We offer local delivery/pickup in our Los Angeles store
- Find our complete shipping policy here https://rontomson.com/pages/shipping-policy
- Find our return & exchange here https://rontomson.com/pages/returns-policy
What are your product sizing details?
On each product page, look for a button that says "What's my size?"
Answer a few simple questions, and our website will recommend the perfect fit for you based on your answers.Most of our clothes are designed with a tailored fit, but we also offer oversized, relaxed, and regular fit options.If you're unsure about your size, please use the chat button in the bottom right corner or send us an email for assistance.
Are there any promotions available?
We do! use code TOMSON20 on your first order then subscribe to our email or follow us on instagram and get notified on exclusive sales. We also offer Community discounts here
FAQ
A Peek Into Our Blogs
Let customers speak for us
Gally
I just ordered my third suit and I cannot get enough of these suits. They are stylish, elegant and classic. You are going to feel good and look good when you have the Ron Tomson suits on! I feel so confident and ready to take on the world with so much swagger! Don’t think about purchasing from Ron Tomson, just do it!
Great soft sweater
Cardigan is great. I travel a lot and this is always on the plane with me. Highly recommend.
Richard Dugger
Fuzzy Long Cardigan - Grey
Fashion Influencer
My wife purchased this suite for me. I must say, this is one hell of a color and suite. She actually purchased 4 of them, because she thought they would look amazing on me, well she was right, and not only do they look amazing, but also feel and fit amazing. We shop with Ron Tomson a lot, and we are never disappointed.. Follow me on Instagram and TikTok @ Mr_d_thomas52
The bomb!!
To whom it may concern, We had a very pleasant and wonderful experience at Ron Tomson. The agents were very experienced pleasant and professional, really helpful all the qualities you want in a store when you’re shopping for nice garments! I felt really comfortable in the Ron Tomson! The store was very clean. Garments were wonderful fresh and new, very exciting to be in a store like this. I will tell everybody about the store and I would definitely shop there again. thanks 😊
Rochelle Oliver
Side Pocket Lightweight Shorts - Black
Off white mesh top
Perfect look for the Summer. Works with shorts and jeans.
Ed Himmelberg
See Through Button Down Mesh Top - Off White
Beautiful jacket
I really like the jacket it is gorgeous.
I’m wearing them right now
I love these pants so much so that I’m wearing them right now! I’m not even kidding! Comfy, sexy and so kool … one of my first BEST IMPULSE shopping gift, thanks to Juan Carlos Amezcua,who just took great care of me!! Thanks for being the best Sales Associate, I’ve ever had!
Lorne Hughes
Linen Pants - Beige
Always top notch clothing
Most stylish store in North America.
Gabriel
Roll Neck Ribbed Sweater - White
Great Buy
Love this piece. Very comfortable.
Ron Tomson_SuperFan
Cuff Detail Inner Red Stripe Denim - White
Beautiful!
I've always wanted Houndstooth jacket like this one. The quality of the fabric and tailoring is superb. The fabric is a little heavier than I was expecting, so definitely more of a fall/ winter wear...for me at least. All in all I love it, great purchase!
All Purchases were to my Satisfaction
Ron Thompson provides quality clothing and Outstanding Customer Service. Please give then a try, I promise you won't regret it
Cornell Stone
Genuine Lambskin Leather Pants - ORANGE TINT
Super soft as advertised. Great fit and style.
Another beautiful shirt from Ron Tomson!
I absolutely love everything about this shirt! It is a unique style that I have not seen anywhere else. I love how the shirt fabric covers the buttons and makes it look even more streamlined and classy. The tie bar is the cherry on top! Thank you RT for making high quality clothing in killer styles. 😎
Awesome products
My favorite clothing store in North America. And the best people run it.
Great
Great
INNA FRIDMAN
Front Pleated Waffle Pants - Black