Frequently asked questions
Give your customers more details about your online store
How can I contact you?
During business hours, you can chat with us using the icon at the bottom right corner of our website or call us at 1-844-486-6766 (1-844-4-TOMSON). Alternatively, you can email us at HELP@RONTOMSON.COM, and we will respond within one business day.
How can I start a return?
Easy! please go to https://rontomson.loopreturns.com/
Track my order
To see your order status, please log in to your account, for further help please email us at help@rontomson.com
What are your shipping details?
- We offer free shipping on worldwide orders of $200 and up. - We ship orders within 1-2 business days.
- We offer local delivery/pickup in our Los Angeles store
- Find our complete shipping policy here https://rontomson.com/pages/shipping-policy
- Find our return & exchange here https://rontomson.com/pages/returns-policy
What are your product sizing details?
- Our clothes are mainly made in a tailored fit - We also offer other fit types like oversized, relaxed, regular - if not sure please chat with us or send an email. Also please check our size guide here: https://rontomson.com/pages/size-guide
Are there any promotions available?
We do! use code TOMSON20 on your first order then subscribe to our email or follow us on instagram and get notified on exclusive sales. We also offer Community discounts here