RETURN & EXCHANGE POLICY

PLEASE READ OUR RETURN & EXCHANGE POLICY:

  • You can return your eligible online purchase within 30 days for a full refund of the cost of your item minus the shipping fee.
  • You can return your eligible in store purchase within 15 days for a full refund.
  • Items on sale are not eligible for refund and can only be exchanged or returned for a store credit.
  • Items discounted more then 60% of the original price are considered final sale are not eligible for returns.
  • If you were sent a promotional item with your order, you do need to return the item with your order.
If 30 and 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any online item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at help@rontomson.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help@rontomson.com and send your item to: 840 S Los Angeles St. Los Angeles California US 90014.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 840 S Los Angeles St. Los Angeles California US 90014

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable.

If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged item(s) to reach you may vary.

You should consider using a trackable shipping service or purchase shipping insurance. We do not guarantee that we will receive your returned item.