Dear Kristopher,
Thank you for reaching out, and we appreciate your attention to this matter. Upon reviewing our records we see that you have received a full refund on your order.
It's important to note that you have received a full refund although your purchase was categorized as a final sale item, and according to our shipping policy, shipping charges are non-refundable.
We want to ensure transparency and clarity regarding our policies. If you have any questions or if there are further details you'd like to discuss, please feel free to reach out to our customer support team. We are here to assist you and address any concerns you may have.
Best regards,
Juan
Customer Support Team
