Frequently asked questions
Give your customers more details about your online store
How can I contact you?
During business hours, you can chat with us using the icon at the bottom right corner of our website or call us at 1-844-486-6766 (1-844-4-TOMSON). Alternatively, you can email us at HELP@RONTOMSON.COM, and we will respond within one business day.
How can I start a return?
Easy! please go to https://rontomson.loopreturns.com/
Track my order
To see your order status, please log in to your account, for further help please email us at help@rontomson.com
What are your shipping details?
- We offer free shipping on worldwide orders of $200 and up. - We ship orders within 1-2 business days.
- We offer local delivery/pickup in our Los Angeles store
- Find our complete shipping policy here https://rontomson.com/pages/shipping-policy
- Find our return & exchange here https://rontomson.com/pages/returns-policy
What are your product sizing details?
- Our clothes are mainly made in a tailored fit - We also offer other fit types like oversized, relaxed, regular - if not sure please chat with us or send an email. Also please check our size guide here: https://rontomson.com/pages/size-guide
Are there any promotions available?
We do! use code TOMSON20 on your first order then subscribe to our email or follow us on instagram and get notified on exclusive sales. We also offer Community discounts here
FAQ
A Peek Into Our Blogs
Let customers speak for us
Great quality, amazing detail. Fit is perfect and stretchy material which makes it very comfortable as well.
Nicole Dekorne
Artist Studded Denim Jacket - Navy
Great pants
Very nice material and color, lined, typical Ron Tomson slim fit but I like them
Pete Large
Genuine Lambskin Leather Pants - GREY
Awesome 👌
They fit perfec, nice quality, look awesome..
Carlos Ramírez
Neon Riveted Skinny Denim Reflectors - Dark Grey
Love the oversized look
Feels very premium, love the labeling placement at the bottom and oversized look. Was able to get it at a great price as well 🙌🏿
JOHNATHAN CORNELIUS
Wool Blend Cloud Crew Neck Sweater - Turquoise
Leather Bomber Jacket - Black Whiskey
The leather jacket has a creative design. The leather is soft, comfortable and will look good with my Dr. Marten boots!
Brent Muirhead
Leather Bomber Jacket - Black Whiskey
Perfect Gift for a Father!
Great quality and amazing jacket! Keep in mind there may be wait since the products are made in small batches but that was no issue for us. We where kept in touch and informed of the order status and received a great jacket that my father really loved! The jacket is a great fit and looks really good. Arrived in great condition as well. Highly recommend and will keep purchasing these great products!!
Olivia Carrera
Classic Genuine Leather Jacket - Black
So happy with this jacket. It’s a perfect fit, to the point where I get asked if it was a custom order for me. Super fast shipping as well. Will definitely be ordering more!
David Kraus
Cuff Buckles Quilted Leather Moto Jacket- Black
Love this shirt, the color combo is great!
Mike DeLosRios
Genuine Lambskin Leather Shirt -Green Black
Love, love, love!!! I love the wide shawl collar! Beautiful piece and the fit was perfect!
Anthony Backstrom
Double Breasted Italian Velvet Tuxedo Jacket - Black
Statement piece and beautiful fabric!!! Tons of compliments!!! Very excited to wear it to close out 2024! Bang!!!
Anthony Backstrom
Asian Tiger Shawl Tuxedo Jacket - Purple
Awesome pair of Jeans
Bought the Alien Denim Jeans for my son and he loves them. Well worth the money.
Darlene P
Alien Denim Jeans - Black