Dear Jorge
Thank you for bringing this to our attention. We want to ensure that we address your concerns promptly and efficiently. As of our records, we received your email on December 15th requesting an expedited replacement of the same jacket in another size and color, and we provided you with the necessary exchange instructions.
However, on December 19th, we received another email from you requesting a refund. In response to your refund request, we promptly provided you with instructions on how to return the item for a refund.
If you have any additional questions or if there's anything specific you would like assistance with, please do not hesitate to let us know. We are here to ensure your satisfaction and to provide any further information or support you may require.
Thank you for your understanding and cooperation.
Best regards,
Juan
Customer Support Team
